Solutions · Customer Support Centers
Deflect Routine Tickets. Escalate With Full Context.
RAG copilots integrated with your ticketing stack — human approval on refunds and account changes.
Pain Points We Solve
✓60–70% of tickets are repetitive tier-1 questions
✓Resolution times climbing as volume grows
✓Agents switching between KB, CRM, and chat without unified context
How GenMedha Helps
Support Copilot
Drafts and deflects answers from your knowledge base and ticket history.
Smart Escalation
Packages full context when handing off to tier-2 or specialists.
Quality Monitoring
Weekly accuracy reports and instant rollback to human-only mode.
Expected KPI Movement
71%
ticket deflection in 45 days
3.2h
avg escalated resolution time
+18%
CSAT improvement
Integrations
ZendeskFreshdeskIntercomSalesforceSlack
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